An AI voice agent that calls your overdue customers in natural Australian English. Syncs with MYOB & Xero. Fully compliant. Always polite.
The answer is gena.
Features
Speaks with a natural Australian accent. Your customers won't know they're talking to an AI.
Auto-syncs overdue invoices and updates payment status in real time. Zero manual data entry.
Knows when to push for payment, when to offer a plan, and when to escalate to your team.
Track every call, outcome, and dollar collected. Full visibility into your AR pipeline.
Built to meet ACCC, ASIC, Privacy Act 1988, and ACMA Do Not Call Register requirements.
All data stays in Australia. Hosted on AWS ap-southeast-2 (Sydney). No offshore processing.
How It Works
1
Link your MYOB or Xero account. Gena automatically imports your overdue invoices and customer contact details.
2
Set your escalation rules, payment plan thresholds, call schedules, and tone preferences. Gena adapts to your business.
3
Gena calls your overdue customers, negotiates payment, and updates your accounting software — all automatically.
Integrations
Compliance
Compliance isn't an afterthought — it's baked into every call, every script, and every data decision. Gena was designed from day one to meet Australian regulatory requirements for automated debt collection.
All call scripts and collection practices follow Australian Consumer Law and ASIC debt collection guidelines.
Full compliance with the Australian Privacy Principles. Customer data is handled, stored, and processed in accordance with APPs.
Automatically checks numbers against the Do Not Call Register before every call. No exceptions.
Currently pursuing ISO 27001 certification to formalize our information security management practices.
Stop chasing overdue invoices manually. Let Gena handle it — politely, professionally, and in full compliance with Australian law.